Order & Payment Policies

Order Policy

1. All products and the information displayed on this Website constitute an invitation to offer.

2. Your order for purchase constitutes your offer which shall be subject to these Terms and Conditions.

3. We reserve the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon the dispatch of the product(s) ordered.

4. Dispatch of product(s) ordered, may or may not happen at the same time. In such a scenario,

   1. that portion of the order which has been dispatched will be deemed to have been accepted by us, and

   2. the balance would continue to be an offer to us and we reserve the right to either accept or reject the balance offer.

5. No act or omission of AUWL Assembly Ventures Pvt Ltd prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.

6. If you have provided us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and confirm dispatch and therefore, acceptance of the order thereafter.

Payment Policy

Authorized Points of Purchase

1. The best place to buy AUWL Assembly Ventures Pvt Ltd products is on this website (auwlassembly.com), which is the sole and official website.

2. Products sold by other retailers or websites are UNAUTHORIZED and NOT AFFILIATED with AUWL Assembly Ventures Pvt Ltd and we cannot guarantee the authenticity of the product.

Payment Security

1. All payments on auwlassembly.com are secure. We prioritize your security by encrypting credit card and order data.

2. Our platform is Level 1 PCI DSS compliant and uses 256-bit SSL certificates to ensure your order details are protected (indicated by the https in the website URL). This advanced security measure ensures your order is placed safely and securely.

3. If you have any questions, please contact us on ecomsupport@auwlassembly.com. We will respond within 3 business days.

Payment Methods

1. Domestic payments – We accept all valid credit/debit cards issued in India, Internet Banking, UPI, QR, and EMI for orders below INR 5 Lakhs (~USD 5,700).

2. For orders above INR 5 Lakhs (~USD 5,700), payment must be made via Bank Transfer – NEFT or IMPS, as our payment gateway currently supports only this payment method for high-value jewelry purchases. Please select this option at checkout.

3. If you choose any payment method other than NEFT or IMPS for an order exceeding INR 5 Lakhs, multiple payments will be required in increments of INR 5 Lakhs (~USD 5,700), through a payment link provided by us upon your email request at ecomsupport@auwlassembly.com. For example, for an order of INR 12 Lakhs, payments would be made in three parts: INR 5 Lakhs + INR 5 Lakhs + INR 2 Lakhs.

4. International payments – We accept all valid International Credit Cards and Bank Transfer.

5. For email/ phone sales, payments can be made securely via a payment link or bank wire transfer.

6. We do not accept gift cards, banking gift cards, cheques, demand drafts, money orders or COD (Cash on Delivery).

7. Payment must be received before an order is accepted, hence all orders are subject to bank authorization prior to processing. Only bank-authorized orders will be processed.

8. You must provide accurate, current, and complete information when ordering jewelry through the Website or other means. We reserve the right to verify the information you provide before accepting your order and may cancel or limit your order at any time after it has been placed.

9. If your order is cancelled or limited after payment, we will refund any payments made for undelivered services or products due to the cancellation or limitation. Refunds will be credited to the original payment method from where you made the transaction (see Cancellation Policy).

10. In case you choose to cancel your order after placement due to a change of mind or any other reason, a deduction will be applied to the refund amount. This includes applicable payment gateway charges, transaction fees, platform fees, any other third-party fees, or handling charges. The remaining balance will be processed for refund as per our standard timelines (see Cancellation Policy).

11. If your credit card company declines or refuses payment for your jewelry purchase, we reserve the right to suspend or cancel delivery. We may require you to settle any outstanding balance through an alternative payment method, including any third-party chargeback fees or penalties incurred. Should legal action be needed to recover outstanding amounts, you agree to cover all associated costs, including attorney fees and other legal expenses.

12. These Terms and Conditions shall be construed in accordance with the applicable laws of India. The courts at Mumbai shall have exclusive jurisdiction in any proceedings arising out of these Terms and Conditions.

13. We reserve the right to modify or discontinue jewelry specifications and prices on or outside the Website without prior notice and without any obligation to you.

14. Jewelry purchases through the Website may be subject to additional terms and conditions, which will be provided at the time of purchase.

Please Note – By placing an order, you acknowledge that you have read, understood and accept to be bound by the Terms & Conditions ("Terms of Use") and Policies of this site. You confirm that all details provided by you are accurate and final. No changes, cancellations, or modifications can be made once the order is placed. AUWL Assembly is not responsible for errors or incomplete information in the customer-provided details, including shipping details and customization requests. These Term of Use and Policies may be amended or changed by us at any time at our discretion. You agree that your continued use of this website after any such amendment or change shall constitute your agreement to any such changes.

Duties, Taxes and Fees

1. The total price of your order, including all ancillary and shipping costs, if any, will be displayed on the previous page or at the end of the checkout process. By confirming your order, you agree to the stated price of the products.

2. Prices, product availability, and other purchasing terms are subject to change without notice.

3. Goods and Sales Tax (GST) and other Indian taxes will be assessed on the total purchase, excluding shipping. GST and other Indian taxes may not be applicable on international orders.

4. Taxes are based on the product class of your order.

5. To the best of our ability, all applicable state and local sales taxes will be calculated and shown transparently during checkout.

6. International Shipping & Duties Policy:

• • Customs, Duties, and Taxes: For orders shipped outside India, all customs duties (a charge for your package to be processed through Customs), import taxes, VAT/GST (charged by your local government), handling charges, customs clearance fees, and any other fees levied by the destination country are the sole responsibility of the customer. AUWL Assembly does not collect or remit international duties or taxes.
  •  All international shipments are dispatched on a Delivery Duty Unpaid (DDU) basis. This means that any applicable duties, taxes, customs clearance charges, or other import-related fees are payable by the customer directly to our logistics partner or the relevant customs authority upon arrival in the destination country.
  • Where available, AUWL Assembly may display an estimated amount of duties and taxes at checkout. Any such amount is provided for guidance only and does not constitute a guarantee of the final amount payable. 
    
    
  • Non-Acceptance of Orders: If an international order is refused or not accepted by the customer upon arrival in the destination country, the customer remains responsible for all costs incurred in connection with the shipment. This may include import duties, taxes, customs or handling charges, and return shipping/freight charges. Such amounts may be deducted from the refund due to the customer, where applicable under our Returns & Cancellation Policies.
    
    
  • International Shipping Agreement: By placing an international order on this website, you acknowledge and agree that you are responsible for understanding and paying all applicable import duties, taxes, VAT/GST, customs charges, and other fees imposed by the destination country. These charges vary by country and may depend on factors including product classification, jewelry composition, declared customs value, applicable tariffs, trade agreements, and local regulations.
  • Many countries charge VAT/GST or similar import fees when an item crosses the border. Customers are advised to check the applicable import requirements and charges with their local customs authority or postal/customs office before placing an order.
    
    
  • Helpful Resources: For general guidance on estimated duties and taxes applicable to jewelry shipped from India to your country, you may refer to the following trusted resources: ü  MACMAP ( international market access and tariff information)  ü  Easyship Duty & Tax Calculator (indicative duty and tax estimates)
    

“Estimated Import Duty & Taxes for Jewelry Shipped from India”

The following figures are indicative estimates for reference purposes only. Actual duties, taxes, entry fees, and other import-related charges may vary at the time of import and are determined by the customs and tax authorities of the destination country.

AUWL Assembly does not guarantee the accuracy or final applicability of any rate shown below. All duties and taxes are subject to change at the discretion of individual countries.

Country-specific notes:

*USA: Import duty is indicative and may vary depending on the applicable jewelry HTS classification and tariff measures in force at the time of import.

*Australia: A preferential 0% duty may apply to eligible India-origin products under the Australia–India Economic Cooperation and Trade Agreement (ECTA), subject to applicable rules of origin, product eligibility, and required documentation. Applicable taxes and other import charges may still apply.

Official AUWL Assembly Sales Channels & General Disclaimer: All AUWL Assembly policies apply equally to online purchases and any offline special orders placed exclusively through AUWL Assembly’s verified official communication channels (such as our official website, official email, or verified WhatsApp Business account). We do not authorize third-party agents or representatives to sell, promote, or collect payments on our behalf. Gemstone consultations or recommendations are intended for general wellness and spiritual guidance only; no medical, legal, or outcome-based guarantees are made. Customers are advised to exercise their own discretion and independent judgment before acting upon any such guidance.