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Free Insured Shipping | Intl. Duties & Taxes Payable on Delivery

Made to Order in 4-5 Weeks

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Shipping policy

We strongly urge all customers to carefully inspect their packages for any signs of damage or tampering before accepting or signing for delivery. As part of our mandatory verification process, customers are required to record a clear unboxing video of the product starting from capturing the outer packaging from all sides and angles before opening it. This ensures the package is sealed and untampered. This step is essential for us to process any concerns swiftly and provide you with the best possible support in case of any issues.

The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the order is delivered on time. Some remote areas may experience longer transit times. Some destination countries may take longer to complete shipping, depending on their customs procedure, which is beyond our control.

Shipping Destinations

  1. Within India: AUWL Assembly Ventures Pvt Ltd currently delivers to select cities. Please check the availability for your Pin code on the checkout page. We apologize if delivery is not possible in your area.

  2. International Shipping: We deliver to these countries:

    • United States of America (USA)

    • Canada

    • United Kingdom (UK)

    • Australia

    • Germany

    • Italy

    • France

    • Austria

    • New Zealand

    • Romania

    • Hongkong

    • Singapore

    • Spain

    • United Arab Emirates (UAE)

    • Denmark

    • Norway

    • Sweden

    • Switzerland

    • Belgium

    • Thailand

    • Japan

If your country is not on this list, currently we are not able to deliver there.

  1. Orders placed on the site will ship to the address provided by you. Please ensure that the shipping address given by you is complete and accurate.

  2. For security purposes, you cannot change the shipping address after an order is placed.

  3. Once you have placed your order, we will be unable to re-direct the package to an alternate address for any reason.

  4. The order will be shipped on the condition that there is reasonable access to the location which the order is being shipped.

  5. Currently, we do not support split shipments for single orders to multiple addresses. For multiple destinations, please place separate orders.

Note: Each order is uniquely crafted and made-to-order, ensuring a personalized experience.

Shipping Time

Domestic Orders (within India)

  1. Estimated Arrival: You can expect to receive your order/s within 3 to 5 weeks from order confirmation (business days only), as each item is uniquely made-to-order.

    • Orders placed after noon IST will be processed the next business day.

    • Orders placed on Saturday and Sunday will be processed the following Monday.

    • Orders will be processed and shipped on business days only (Monday through Friday, excluding major holidays).

  2. Delivery times may vary in the event of delays by Government authorities or any other entity or agencies acting on their behalf as per the directions of the Government.

International Orders

  1. Estimated Arrival: You can expect your order/s to arrive within 4 to 6 weeks (business days only) from order confirmation, as each item is uniquely made-to-order.

  2. Delivery times may vary in the event of delays by Government authorities or any other entity or agencies acting on their behalf as per the directions of your country's Government.

Delivery

  1. Trusted Courier Services: We partner with only reputable couriers to ensure prompt delivery in excellent condition. To complete delivery, we (or our courier partner) may require you to present government-issued identification for verification, such as your driver's license or passport (international), or driver's license, passport, PAN card, voter I-card, or Aadhar Card (within India). 

  2. Missed Delivery Timeline:

    • If you are unavailable during delivery attempts, we will notify you. If the product is returned to us, a refund will be processed to your original payment method after deducting cancellation charges. This includes applicable payment gateway charges, transaction fees, platform fees, shipping costs, any other third-party fees, or handling charges.
    • In the event that your order is refused or not accepted at the time of delivery and is returned to us after reaching the delivery country (see Returns Policy), you agree to bear the costs associated with import duties, freight, and any warehouse station fees, which will be charged on a per-day basis as determined by the destination country. Additionally, cancellation charges will apply, including but not limited to payment gateway fees, transaction fees, platform fees, third-party charges, shipping costs, and handling fees. These charges will be deducted from the final refund. The remaining balance will be processed for refund in accordance with our standard timelines, upon receipt of the returned product.
    • In any unlikely event, if we cannot fulfil your order within the stated period, your order will be cancelled, and we will notify you accordingly. Refunds will be processed to your original payment method via the same mode through which the payment was made (see Cancellation Policy).
  3. In case you choose to cancel your order after placement due to a change of mind or any other reason, a deduction will be applied to the refund amount. This includes applicable payment gateway charges, transaction fees, platform fees, any other third-party fees, or handling charges. The remaining balance will be processed for refund as per our standard timelines (see Cancellation Policy).

Disclaimer

AUWL Assembly Ventures Pvt Ltd cannot take responsibility for any delay and/or problem with the shipment of orders caused by the following:

  1. Force majeure and/or events that are out of our control;

  2. Shipping delays due to inclement weather, carrier delays, incorrect address,

  3. Any other factors due to which our Website operations, suppliers and/or service providers are impaired from functioning.

Shipping Complaints

  1. Complaints regarding missing or incorrect orders will be addressed only if the order number is mentioned clearly.

  2. All queries and complaints will be addressed by email only at ecomsupport@auwlassembly.com, within 3 business days.

Checking the Status of Orders

  1. Users can track their order status by visiting the shipment carrier's website and entering the tracking number provided to you by them via email, WhatsApp message, or SMS.

  2. Orders are shipped through third-party carriers; hence the shipping timelines mentioned are indicative only. AUWL Assembly Ventures Pvt Ltd does not guarantee the accuracy of the shipping schedule. You may contact the carrier directly who can assist further.

  3. If the tracking information for your package is confirmed ‘delivered', but you have not received it, please check:

    1. With neighbours, family members or building security personnel etc., deputed at delivery site.

    2. For notice of attempted delivery

  1. Please write to ecomsupport@auwlassembly.com for assistance or if you experience any difficulty in tracking, and we will try to help.

Shipping Costs

  1. Transit Insurance: All orders will be fully insured by AUWL Assembly Ventures Pvt Ltd Ventures Pvt Ltd until they reach you, so your purchase is completely safe and protected.

  2. Free shipping is available only on orders worth USD 500 or more.

  3. We provide free domestic (within India) and international shipping.

    • All international shipments are sent on a Delivery Duty Unpaid (DDU) basis.

    • For orders shipped outside India, by placing order through this website the international customers agree that they will have to pay all applicable customs duties charges, handling costs, and taxes levied by the destination country, as per actuals. AUWL Assembly does not collect international taxes and duties. These additional amounts will be collected from you by our logistics partner once your package arrives in your country.

    • If there are any additional duties or charges levied during transit to reach your destination country that we're not aware of, you will have to pay them separately (though they aren't much).

    • Please read International Shipping & Duties Policy & Agreement for more

  4. As each product is unique and made-to-order for you, expedited shipping is usually not available. Nevertheless, for wedding and engagement jewelry, we can try our best to ship in time for the event. Please write to us at ecomsupport@auwlassembly.com if you need an expedited order.

  5. In the event that your order is refused or not accepted at the time of delivery and is returned to us after reaching the delivery country (see Returns Policy), you agree to bear the costs associated with import duties, freight, and any warehouse station fees, which will be charged on a per-day basis as determined by the destination country. Additionally, cancellation charges will apply, including but not limited to payment gateway fees, transaction fees, platform fees, shipping costs, third-party charges, and handling fees. These charges will be deducted from the final refund. The remaining balance will be processed for refund in accordance with our standard timelines, upon receipt of the returned product.

Customs Clearance

  1. All shipments of Jewelry exported from India need to be cleared by Indian Customs. All products, along with their complete documentation, are submitted to the authorized officer of the Indian Customs for inspection, examination, and assessment before being shipped to your address. Your package may carry a label indicating, "Opened for Customs."


Carriers (Shipping Partner)

  1. All standard shipping is managed through our contracted carriers. For domestic shipments, we engage BVC, Blue Dart, Delhivery, Ecom Express, or Sequel. For international orders, we engage FedEx, BVC, UPS, DHL, and India Post, depending on the specific case.

  2. An alternative shipping partner may be engaged when deemed appropriate.

  3. AUWL Assembly Ventures Pvt Ltd does not ship to freight forwarding companies or export agents.

  4. AUWL Assembly Ventures Pvt Ltd reserves the right to change shipping partners at will.

  5. Whichever carrier service we use, you will be given a tracking number for your parcel, with which you can track your delivery on the carrier's website. They may email, WhatsApp message or SMS you directly once the shipping label has been created.

  6. AUWL Assembly Ventures Pvt Ltd has no control over the third-party carrier's operations.

  7. While AUWL Assembly Ventures Pvt Ltd will try to help you with most shipping issues, for any unforeseen situation, please contact the carrier directly, while marking us a copy to ecomsupport@auwlassembly.com. We will try to do what we can to help.

ID Proof

  1. Our logistic partners will request for an ID proof while delivering the shipment, since the shipment value is high.

  2. If the original recipient is not available, the delivery agent may request for ID proof from whomever is collecting the shipment at the mentioned address on behalf of the customer. This is to ensure correct and safe delivery of the product.

  3. Please make sure that you are available at the time of delivery as a signature will be required upon arrival.

  4. We urge all customers to inspect their packages for damage or tampering before receiving or signing for receipt.

  5. Purchases Over INR 200,000 (India Only): For domestic orders (deliveries within India), PAN (Permanent Account Number) submission is mandatory for purchases above INR 2 lakhs as per Indian Government regulations. After placing your order, email a PAN copy (matching the billing information – buyer's name) to ecomsupport@auwlassembly.com or submit Form 60 in case of unavailability of PAN. Non-compliance shall result in order cancellation with cancellation charges. For queries, contact our support team at ecomsupport@auwlassembly.com.

  6. The billing name is supposed to be the same as the PAN card else the PAN card will not get verified and the customer will not be able to proceed ahead with the order.