AUWL Assembly Ventures Pvt Ltd is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance.

Returns

International Orders:

1. In case of international orders, all orders are final sale and we currently do not provide for sales returns or exchange policy of our products.

2. For orders shipped internationally, we cannot offer repairs or ring resizing since import duties, taxes, handling, shipment charges etc. are levied every time a jewelry item crosses the border.

Domestic Orders:

AUWL Assembly Ventures Pvt Ltd will accept return and refund the amount to the customer under following circumstances and at the sole discretion of AUWL Assembly Ventures Pvt Ltd:

1. 7 days Return Policy for Domestic orders only: In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused/ unworn and in the same condition as you received it, in its original packaging, along with the original tags, invoice, certificate, and guarantee card to get the refund.

2. Please note that an INR 3000-6000 replacement fee applies for lost or tampered certificates.

3. You are required to report the defect within 24 hours of receipt by writing to us on ecomsupport@auwlassembly.com. We shall not entertain any request after 24 hours of receipt.

4. As a mandate, to verify a damaged or defective product, we will need you to please provide an unboxing video of the product clearly showing the time, date, and location as evidence. The video must capture the outer packaging from all sides and angles before opening, ensuring the package is sealed and untampered. It is a part of our verification process and will help us assess the issue, and assist you promptly.

5. We may ask you to share clear images of the piece with defect along with the video.

6. For orders shipped within India, if a manufacturing defect is identified (which is rare, as each jewelry piece undergoes stringent Quality Checks before dispatch), we shall, at our sole discretion, arrange for a pickup, rectify the defect, and return ship it back to your registered address. However, we do not accept returns under any circumstances for our high-value, made-to-order products, as they are custom-crafted exclusively for you with care.

7. If you are unavailable during delivery attempts, we will notify you. If the product is returned to us, a refund will be processed to your original payment method after deducting cancellation charges. This includes applicable payment gateway charges, transaction fees, platform fees, shipping costs, any other third-party fees, or handling charges.

8. Our products are non-exchangeable. In case of receiving a defective piece, please return the order and then place a fresh order.

9. Our courier partner will collect the order from the address provided by you and will get it back to us.

10. For security reasons, do not mention jewelry, diamonds or other related terms anywhere on the package.

Refusal of Return and/or Refund

1. All products returned to us are subject to a wear and tear evaluation by our Quality Assurance (QA) team. If a product displays any of the following, this would indicate wear and tear:

   1. Scratches anywhere on the band.

   2. Small dents in the metal.

   3. Scratches, dents, or superficial marks on the gemstone/s or diamond/s.

   4. Misshapen band.

   5. Lifted prong/s.

   6. Dirt under the setting.

   7. Missing accent stones.

   8. Unusual observation indicating intentional tampering.

2. If the product is deemed worn or intentionally damaged as per the above criteria, then your refund eligibility will be voided and the product may be returned to you, at your expense to have it shipped back to you.

3. Customized orders, or orders with custom engravings requested on the products, are non-returnable and non-refundable. The same applies for orders where we source a specific stone colour or shade for you.

Process of Refunds

1. To request a return or refund, customer should please write to ecomsupport@auwlassembly.com, within 24 hours of receipt. Do not return the product before receiving a confirmation mail from us about the same. We shall not entertain any request after 24 hours of receipt.

2. As a mandate, to verify a damaged or defective product, we will need you to please provide an unboxing video of the product clearly showing the time, date, and location as evidence. The video must capture the outer packaging from all sides and angles before opening, ensuring the package is sealed and untampered. It is a part of our verification process and will help us assess the issue, and assist you promptly.

3. All products must be returned in unused condition, unaltered, in its original packaging along with its original tags, invoice, certificate and guarantee card in the package for return process. Failing which refund may not be possible. Without the above, returns will not be processed.

4. We shall process the refund once we receive the product and our Quality Assurance (QA) team inspects the product. We will check the diamond, gemstone and gold for the inscription and signs of wear and tear before refund is approved.

5. The jewelry product must be back at AUWL Assembly Ventures Pvt Ltd within the designated window. It will not be accepted if the process is initiated within the window but not completed, due to your unavailability at the time of return pick-up.

6. We will refund the amount directly to your account via the same payment mode that you had used to make the transaction.

7. Once the refund process is initiated, you will receive the refund amount directly in your account. The amount will be refunded within 7 to 15 business days from the receipt of returned product(s) at our warehouse. Please connect with your issuer bank if your refund is delayed.

8. In cases where the debit/credit card used by you while placing the order is no longer in use, you must send us an e-mail intimation on ecomsupport@auwlassembly.com stating the justified reason for the mode change with self-attested ID Proof. We may require you to provide other Bank details for receiving the refund amount.

9. Our courier partner will collect the order from provided address (within India). You need not pay any shipping charges to return the product in case of any manufacturing defect.

10. We will not consider any returns or refunds purchased from unauthorized third parties.

Refund Payments

1. For Domestic Orders (within India): In case of orders where the product is shipped within India, a refund, after deducting cancellation fees, shipping charges and taxes, if any, will be made in bona fide cases. However, for returns due to manufacturing defects, no shipping charges will be applied.

2. For orders shipped within India, if a manufacturing defect is identified (which is rare, as each jewelry piece undergoes stringent Quality Checks before dispatch), we shall, at our sole discretion, arrange for a pickup, rectify the defect, and return ship it back to your registered address. However, we do not accept returns under any circumstances for our high-value, made-to-order products, as they are custom-crafted exclusively for you with care.

3. For international orders, all sales are final, and we do not offer sales returns, exchanges, repairs, or ring resizing due to the import duties, taxes, handling, and shipment charges incurred with each cross-border transaction.

Please Note – By placing an order, you acknowledge that you have read, understood and accept to be bound by the Terms & Conditions ("Terms of Use") and Policies of this site. You confirm that all details provided by you are accurate and final. No changes, cancellations, or modifications can be made once the order is placed. AUWL Assembly is not responsible for errors or incomplete information in the customer-provided details, including shipping details and customization requests. These Term of Use and Policies may be amended or changed by us at any time at our discretion. You agree that your continued use of this website after any such amendment or change shall constitute your agreement to any such changes.

Cancellation & Refund Policies

User-Initiated Cancellation

1. In case you choose to cancel your order after placement due to a change of mind or any other reason, a deduction will be applied to the refund amount. This includes applicable payment gateway charges, transaction fees, platform fees, any other third-party fees, or handling charges. The remaining balance will be processed for refund as per our standard timelines.

2. Once an order is placed, you can only cancel it before it is processed for manufacturing.

3. Any customer-initiated cancellation request will be accepted only at the sole discretion of AUWL Assembly, as the manufacturing process commences. Cancellation charges applied. To cancel your order, email us at ecomsupport@auwlassembly.com

4. Once we receive your cancellation request, we will initiate the process of refunding the amount directly to your account through the same payment mode that you had used to make the transaction. Please expect the refund within 7 to 15 business days, depending on the mode chosen. Please connect with your issuer bank if your refund is delayed.

5. If the cancellation is successful, you will receive a confirmation email, WhatsApp message or SMS.

AUWL Assembly Ventures Pvt Ltd-Initiated Cancellation

1. There may be certain orders that AUWL Assembly Ventures Pvt Ltd cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order.

2. Orders or parts of an order may be cancelled by us for various reasons, including:

   • Product(s) no longer available, or limitations on quantity available for purchase,

   • Errors in pricing or product information,

   • Difficulty in processing payment information,

   • Issues identified by our fraud avoidance department,

   • Inability to ship to address provided,

   • Technical issues in the website or failure of internet connection and /or payment gateway, or

   • Any other issue which AUWL Assembly Ventures Pvt Ltd identifies for not accepting the order.

3. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order/s in certain cases.

4. If your order is cancelled thus, you will receive an email notice to explain the reason for the cancellation.

5. You will not be billed for any brand-initiated cancellations. However, cancellation charges will apply if the cancellation is due to misinformation, fraud alerts provided by the customer, or failure to meet required terms and conditions. AUWL Assembly Ventures Pvt. Ltd. reserves the sole discretion to determine and enforce these charges.

6. If the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest, through the same payment mode that you had used to make the transaction.

7. Once the refund process is initiated, you will receive the refund amount directly in your account. Please expect the refund within 7 to 15 business days, depending on the mode chosen.

8. Please connect with your issuer bank if your refund is delayed.

9. For further queries, please contact ecomsupport@auwlassembly.com with your order number and your order confirmation email. We will respond within 3 business days.

Order Modification

1. By placing an order, you acknowledge that you have read, understood and accept to be bound by the Terms & Conditions ("Terms of Use") and Policies of this site. You confirm that all details provided by you are accurate and final. No changes, cancellations, or modifications can be made once the order is placed. AUWL Assembly is not responsible for errors or incomplete information in the customer-provided details, including shipping details and customization requests. These Term of Use and Policies may be amended or changed by us at any time at our discretion. You agree that your continued use of this website after any such amendment or change shall constitute your agreement to any such changes.

2. Orders on www.auwlassembly.com are processed quickly and head into manufacturing.

3. In special case, we will try to modify an existing order if you contact us within 12 hours on ecomsupport@auwlassembly.com, but we cannot guarantee cancellation or modification once manufacturing is initiated. However, charges will be applied in case of product price difference or order cancellation (see Cancellation Policy).

Lost, Missing, Wrong and Damaged Products

1. We follow the highest levels of care in shipping our products, yet in the unlikely case that you receive defective or incomplete products, please report them within 24 hours of receipt by writing to us on ecomsupport@auwlassembly.com.

2. For a refund, you must return the defective or incomplete product unused and in the same condition as you received it, in its original packaging, along with the original tags, invoice, certificate, and guarantee card.

3. Please note that an INR 3000-6000 replacement fee applies for lost or tampered certificates.

4. Lost, missing, wrong and defective products may be replaced in bona fide cases. As a mandate, to verify a damaged or defective product, we will need you to please provide an unboxing video of the product clearly showing the time, date, and location as evidence. The video must capture the outer packaging from all sides and angles before opening, ensuring the package is sealed and untampered. It is a part of our verification process and will help us assess the issue, and assist you promptly.

5. In the unlikely event that an order gets lost during transit, we will wait for 15 business days to track your lost order. If we are still unsuccessful, then we will process your refund through the payment mode that you had opted for at the time of placing the order.

6. If you received the wrong product, report it at ecomsupport@auwlassembly.com. If you want to return the product, please do not use it.

7. We will arrange for the pick-up of the unused wrong item from the provided address through our carrier partner and arrange for the refund.

8. We monitor claims of lost, missing, wrong and damaged products for abuse.

9. We reserve the right to limit or deny the reshipment or credit of an order/product in all instances.

10. For security reasons, do not mention jewelry, diamonds or other related terms anywhere on the package.