Product Disclaimer

1. At AUWL Assembly, we are committed to delivering high-quality jewelry, free from manufacturing defects in materials and workmanship at the time of delivery. Every gemstone, diamond, and piece of jewelry is hand-crafted to the highest standards by expert jewelers, using premium materials, and carefully inspected at our factory and distribution facility before shipment to the best of our ability.

2. We have made every effort to display the colors and sizes of our products that appear on our Website as accurately as possible. However, the actual colors you see will depend on your monitor settings, depending on the level of brightness and lighting. Hence, what you saw on your monitor may not be the exact shade and hue of the product you see at delivery. But rest assured, the actual product is the one true to life.

3. Each gemstone is cut with standard weight considerations, but we also prioritize its integrity, leading to slight variations in stone weights. Therefore, the total carat weight of gemstones may vary and differ from the approximate total carat weight listed on the Product Specification Details page.

4. AUWL Assembly only uses naturally mined diamonds, of different color and clarity gradings such as VS1-GH and SI1-GH - certified by reputable certification agencies such as GIA, IGI, HRD, DGLA, SGL, or others on a case-to-case basis. Each certification agency holds full responsibility for their certificates, and AUWL Assembly cannot guarantee their validity. Certificates are provided for all diamonds approximately 0.50 carats and above, in line with industry standards. Accent diamonds smaller than this size are covered by our in-house e-certificate.

5. Our naturally mined gemstones are sourced through our responsible supply chain, to ensure authenticity and ethicalness. Handpicked by our expert jewelers, every gemstone has its distinct color and tone, making each one truly one-of-a-kind with its own unique characteristics.

6. You will receive a certificate of authenticity with your jewelry for all gemstones with a diameter of 5mm or larger, included with your product delivery. Gemstones smaller than this size are covered by our in-house e-certificate, which will be sent via email.

7. Gold weight is subject to a standard tolerance of ±5%.

8. For India orders, our pieces are made of BIS Hallmarked HUID Compliant Gold. Kindly note that BIS Hallmark is not a separate certificate, it is inscribed on the product, also HUID is not mandatory for products below 2 grams.

9. Packaging of the product may vary from that displayed on the Website, to ensure the safety of the product.

10. All products are made to order; hence no two products will be exactly the same.

11. All products ship in a week. We offer Free insured delivery worldwide.

12. Earrings are sold as a pair.

13. As a mandate, to verify a damaged or defective product, we will need you to please provide an unboxing video of the product clearly showing the time, date, and location as evidence. The video must capture the outer packaging from all sides and angles before opening, ensuring the package is sealed and untampered. It is a part of our verification process and will help us assess the issue, and assist you promptly.

14. Our Selling Price is fixed. We offer no discounts, cashbacks, or any other scheme to specific individuals.

15. We offer no buy back for jewelry once sold. We offer no product exchanges.

16. Domestic payments – We accept all valid credit/debit cards issued in India, Internet Banking, UPI, QR, and EMI for orders below INR 5 Lakhs (~USD 5,700). For orders above INR 5 Lakhs (~USD 5,700), payment must be made via Bank Transfer – NEFT or IMPS, as our payment gateway currently supports only this payment method for high-value jewelry purchases. Please select this option at checkout.

17. International payments – We accept all valid International Credit Cards and Bank Transfer.

18. In case you choose to cancel your order within 12 hours after placement due to a change of mind or any other reason, a deduction will be applied to the refund amount. This includes applicable payment gateway charges, transaction fees, platform fees, shipping costs, any other third-party fees, or handling charges. The remaining balance will be processed for refund as per our standard timelines (see Cancellation Policy).

19. You will not be billed for any brand-initiated cancellations. However, cancellation charges will apply if the cancellation is due to misinformation, fraud alerts provided by the customer, or failure to meet required terms and conditions. AUWL Assembly Ventures Pvt. Ltd. reserves the sole discretion to determine and enforce these charges.

20. For domestic orders (deliveries within India), PAN (Permanent Account Number) submission is mandatory for purchases above INR 2 lakhs as per Indian Government regulations. After placing your order, email a PAN copy (matching the billing information – buyer's name) to ecomsupport@auwlassembly.com or submit Form 60 in case of unavailability of PAN. Non-compliance shall result in order cancellation with cancellation charges. For queries, contact our support team at ecomsupport@auwlassembly.com. The billing name is supposed to be the same as the PAN card else the PAN card will not get verified and the customer will not be able to proceed ahead with the order.

21. For orders shipped within India, if a manufacturing defect is identified (which is rare, as each jewelry piece undergoes stringent Quality Checks before dispatch), we shall, at our sole discretion, arrange for a pickup, rectify the defect, and return ship it back to your registered address. However, we do not accept returns under any circumstances for our high-value, made-to-order products, as they are custom-crafted exclusively for you with care.

22. All international orders are final sale and we currently do not provide for sales returns or exchange policy of our products. Please refer to our Return Policy for more details.

23. In case of international orders, handling charges, custom duty & taxes levied by the destination country must be borne by the customer. These charges need to be paid at the time of order placement and will be calculated at the time of payment checkout. Please note that all consignments are on Delivery Duty Paid (DDP) basis. If there are any additional duties or charges levied during transit to reach your destination country that we’re not aware of, you will have to pay them separately (though they aren’t much). All taxes and duties are subject to change. Please refer to our International Shipping Policy for details.

24. For orders shipped internationally, we cannot offer repairs or ring resizing since import duties, taxes, handling, shipment charges etc. are levied every time a jewelry item crosses the border.

25. Bespoke jewelry can be manufactured at a higher gem weight on request. Please share your requirements by email only at ecomsupport@auwlassembly.com and we'll get back with a quote.

Please Note – By placing an order, you acknowledge that you have read, understood and accept to be bound by the Terms & Conditions ("Terms of Use") and Policies of this site. You confirm that all details provided by you are accurate and final. No changes, cancellations, or modifications can be made once the order is placed. AUWL Assembly is not responsible for errors or incomplete information in the customer-provided details, including shipping details and customization requests. These Term of Use and Policies may be amended or changed by us at any time at our discretion. You agree that your continued use of this website after any such amendment or change shall constitute your agreement to any such changes.

Frequently Asked Questions

Orders and Payment FAQs

What means can I use to pay for my order?

• Domestic: Credit/debit cards, Internet Banking, UPI, QR, and EMI. Higher-value orders, above INR 5 Lakhs (~USD 5,700) must be paid via Bank Transfer, NEFT or IMPS. Multiple payments via a provided link are required for other methods upon your email request at ecomsupport@auwlassembly.com.
• International: International Credit Cards and Bank Transfers.
• Email/phone orders: Secure payment link or bank wire transfer.
• Payments on www.auwlassembly.com are accepted in INR for domestic orders. International credit cards convert payments to INR.
• Please Note – By placing an order, you acknowledge that you have read, understood and accept to be bound by the Terms & Conditions ("Terms of Use") and Policies of this site. You confirm that all details provided by you are accurate and final. No changes, cancellations, or modifications can be made once the order is placed. AUWL Assembly is not responsible for errors or incomplete information in the customer-provided details, including shipping details and customization requests. These Term of Use and Policies may be amended or changed by us at any time at our discretion. You agree that your continued use of this website after any such amendment or change shall constitute your agreement to any such changes.

Do you offer ‘Cash on Delivery’?

• No. We do not accept COD, gift cards, cheques, demand drafts, or money orders.

How do I find my ring size?

• Refer to our online ring size conversion chart and PDF Size Guide on product pages.

Shipping FAQs

Do I need to pay for shipping?

• Domestic: Free shipping.
• International: Free shipping on orders worth USD 500 or more. Additional duties/taxes will apply based on destination country.
• Please refer to our Shipping Policy for complete information.

Where do you deliver?

• Domestic: Across India, except remote areas without insured courier service.
• International: We deliver to 15+ countries. Check our website for the full list.

How soon can I get my order?

• Delivery in a week as items are made-to-order. Shipping delays may occur due to external factors.

Is my delivery insured?

• Yes, all shipments are fully insured until delivery.

Do I need to show ID for delivery?

• Yes, government-issued ID or OTP verification may be required. PAN Card is mandatory for domestic orders above INR 2 Lakhs. Non-compliance shall result in order cancellation with cancellation charges. For queries, contact our support team at ecomsupport@auwlassembly.com.

Cancellations and Returns FAQs

Can I cancel my order?

• Orders can be canceled within 12 hours, subject to deductions as cancellation charges. After this period, cancellation is at AUWL Assembly’s discretion. Refunds take 7 to 15 business days.

My order is lost. What do I do?

• If not delivered within 15 business days, we will process a refund.
• Please refer to our Returns Policy for more information.

Can I return or exchange my order?

• Domestic: Returns allowed for defective products only within 7 days. An unboxing video is required as mandate evidence. The video must capture the outer packaging from all sides and angles before opening, ensuring the package is sealed and untampered. It is a part of our verification process and will help us assess the issue, and assist you promptly.
• No exchanges.
• International: All sales are final, no sales return or exchanges.

I received a wrong or tampered package. What should I do?

• Report within 24 hours to ecomsupport@auwlassembly.com with a mandate unboxing video with clear images as supporting evidence.

How do I track my order?

• Use the tracking number provided via email, SMS, or WhatsApp. If marked ‘delivered’ but not received, check with neighbors or security before contacting us.

Can I send gifts?

• Yes! We remove price details from packaging. For rings, check our Ring Sizing Guide as international orders cannot be resized.

Privacy FAQs

What data do you collect about me?

• We collect personal information like your name, contact details, and login credentials to enhance your shopping experience. Some data, like IP address, browser type, geolocation, and browsing activity, are collected automatically.

Is my data safe with you?

• We implement reasonable security measures to protect your data. However, no internet transmission is entirely secure. Refer to our Privacy Policy for more details.

Diamond and Gemstone FAQs

What quality are your diamonds and which certifications do you provide?

• We use naturally mined diamonds of various clarity gradings (VS1-GH, SI1-GH) certified by agencies like GIA, IGI, HRD, DGLA, and SGL. Diamonds above 0.50 carats receive independent certification, while smaller ones come with an in-house e-certificate.

Are your diamonds conflict-free?

• Yes. We adhere to the Kimberley Process Certification Scheme, ensuring ethical sourcing.

What quality are your gemstones?

• We offer AA, AA+, AAA, and AAA+ grades, with each gemstone selected based on strict quality parameters.

How do you price your jewelry?

• Unlike mass-produced jewelry, our handcrafted jewelry reflects artistry, fair wages, and unique craftsmanship. Prices account for gold/platinum rates, currency fluctuations, and gemstone complexity.

Can I provide my own gemstone for a jewelry piece?

• No, we only work with gemstones we source to ensure authenticity and compatibility with our craftsmanship.

Why do you prioritize gemstone dimensions over carat weight?

• Dimensions provide a more accurate representation of size, as different gemstones have varying densities.

Can I view my gemstone or jewelry before purchasing?

• No, since we make-to-order. However, we provide high-quality renderings for reference.

Bespoke Jewelry FAQs

Do you make bespoke jewelry?

• Yes! Send your design references to ecomsupport@auwlassembly.com. We will assess feasibility and provide a quote within 7-10 business days.

How much does bespoke jewelry cost?

• Pricing depends on gemstone type, cut, carat, metal, and design complexity. We aim to stay within your budget while ensuring high quality.

How long does it take?

• Typically, 4-8 weeks, depending on sourcing and intricacy.

Do I need to pay an advance?

• Yes, a refundable deposit covers CAD renderings. If you approve, the remaining payment is required before manufacturing begins. Bespoke pieces are non-refundable.

Why do you charge for renderings?

• Renderings require skilled design work, so a small fee is deducted if you cancel after the rendering is created.

Customization FAQs

Do you offer customized jewelry?

• Yes, but customization is limited to options available on the product page. For unique requests, refer to our bespoke jewelry services.

How long does customization take?

• Typically, 4-8 weeks, depending on gemstone availability.

Can I return a customized piece?

• No, all customized pieces are non-refundable and non-exchangeable.

For answers to more detailed questions, check out our FAQ Page.